Client: Severn Trent Water
Lead Service Designer: Shiona Webster
Senior Visual Designer: Nicola Hankins
Interaction Designer: Oliver Watson
Every morning the technician has to log into multiple systems to access their first job. Sometimes it takes too long and can cause frustration, even before the day begins. Our solution was to greet the technician with a welcoming dashboard that offers news and updates on traffic, weather and team activities. This is a tool that raises awareness of critical information, while fostering a sense of connectedness and overview for solitary team members.
The work order view explicitly flags information in a way that feels respectful and sensitive to the things that matter – job descriptions are foregrounded and problem cases are indicated in advance; the map-driven interface reflects the central significance of travel time in determining the ease or friction of a day’s work.